Future Health Communications Award

Launched in 2019, the application has been developed to help patients to send feedback to their healthcare organisations.

Patient can use Patient Voice to comment on the quality of healthcare they are receiving. Healthcare organisations can login, read the patient feedback and then use it to shape and improve their care services.

Patient Voice uses 10 different communication channels to obtain feedback from patients. Healthcare organisation can customise the feedback form or they can use the default NHS Friends and Family Test.

Almost all of 50,000 CQC healthcare organisations are registered with Patient Voice. The application has been warmly received by both the healthcare organisations and their patients.

At Publicis Resolute we are passionate about our original thinking, and we are set up to avoid the ordinary. We are the agency that brings real creative flair to medical education, and true scientific rigour to the art of public relations. We’re serious when others are fluffy, we’re creative when others are typical, we’re indispensable when others are extras, we’re imaginative when others are ordinary. We make your business our business. We predict the unpredictable, imagine the unimaginable so we can change the seemingly unchangeable.

Through our experience of working as consultants in the NHS we identified a need to support local engagement and to explore the link between staff engagement and the quality of care delivered to our patients. We also wanted to provide a platform for reporting of positive staff experiences to share and learn from.

We found that encouraging and supporting distributed decision making was key to improving staff engagement. Our real-time staff feedback system and training has been designed to support this aim. 

SPEaC allows staff to voice both their positive experiences, or concerns and frustrations anonymously and in real time creating a heat map of an organisation and gives a voice to all staff regardless of role or seniority. 

Fully functional real-time reporting designed to support any organisational structure means that feedback from staff can be used to provide real intelligence and insight and promote the responsiveness of your organisation.

Alzheimer’s Society is the only UK charity that campaigns for change, funds research to find a cure and supports people living with dementia today.

Dementia is the UK’s biggest killer. Someone develops it every three minutes and there’s currently no cure.

We know it is scary facing up to it, but we must confront the biggest health and social care challenge of our time.

Thanks to your support, Alzheimer’s Society is facing dementia head on. Whether you’re a fundraiser, donor, partner, or affected by dementia in any way, we’re working with you to build a movement. Inspired by your voices, we’re leading the way in support, society and research.

As the largest and most influential dementia charity in the UK, we are calling on everyone to unite. Working together we know we will achieve our vision - a world without dementia.

Designated was founded by Jane Braithwaite in September 2013 and has since grown into a successful business providing a full range of professional support services. Today Designated has a team of Medical PA, Virtual Personal Assistants, Marketing  Finance and HR experts working for a broad selection of clients across many industries in London and the UK.

Designated Medical specifically provides services for consultants in the private medical sector. This includes a practice management and medical secretary service, a full range of marketing services including website design and social media management and finally finance services including payroll, bookkeeping and the provision of management accounts.

Jane is widely respected in the medical sector and writes a monthly article for the Independent Practitioner Today and presents regularly at Healthcare events.


With a long history of re-engineering processes, products and supply chains, REAL Digital has developed a reputation for delivering new and innovative ideas into its core markets of Health, Retail, Mobile and Financial Services. 

It is the combination of our experience in different sectors which stimulates our thought processes and enables us to deliver transformational solutions. REAL Digital has supported the NHS in delivering the Bowel Cancer Screening Programme for over a decade, in particular with the new FIT test launched in 2019. 

The opportunity to screen or test in the home requires a joined-up approach from communication, delivery, analysis and review. REAL Digital’s unique blend of experience and understanding sees us at the heart of sampling product development, pilot testing and process planning to ensure each specific programme has the potential to maximise its impact.

GPDQ was founded in 2015 as a doctor-visiting service to enable patients to see an NHS GP at the location of their choice, be it their home, workplace or hotel. It’s since evolved to provide further choice for patients and you can now see a GP remotely or in clinic as well as at the location of your choice.  We offer GP consultations, physiotherapy, mental health, audiology, health checks, blood tests, referrals, prescriptions and vaccinations and our service is available nationwide.